How Healthy Is Your Spa Reputation?
Reviews are often the first thing clients see. Take this quiz to see if your reputation is winning you clients… or costing you them 🕵
Q1. How often do you ask clients to leave reviews?
A. Rarely. I just hope happy clients will do it on their own 🤞
B. Sometimes. I’ll remind clients in person, but it’s hit or miss 🤷♀️
C. Always. My system automatically asks every client after their appointment 👍
Q2. How do you respond to negative reviews?
A. Honestly… I ignore them 🙈
B. I try to reply when I see them, but I don’t check often 😬
C. I get notified right away and reply quickly, keeping it professional 👌
Q3. How do you showcase positive reviews?
A. I don’t. They just live on Google or Yelp 🛜
B. I repost some reviews on Instagram or Facebook occasionally 📲
C. My reviews are automatically shared on my website, socials, and booking page 😎
Mostly As: 🎲🙈 The Reputation Gambler
You’re leaving your reputation to chance. You could be losing trust (and new clients).
Take control:
🤖 Use your software to text or email clients after their visit, when they’re happiest
🗣️ Writing a simple “Thank you!” or “We’re sorry, let’s make it right” shows professionalism
🌟 Embed 5-star reviews on your website or Instagram to boost trust
Tip: Clients who see that you care about feedback are more likely to rebook, even after a complaint!
Mostly Bs: 🪞✨ The Reputation Dabbler
You’re making an effort, but it’s patchy. Clients trust salons with frequent reviews.
Try this:
🫶 Ask every happy client before they leave or, better yet, automate it
🎯 Use your software to track, respond, and share reviews across Google, Yelp, and Facebook
🔎 Post 1 review per week on social with a client photo (with permission)
Tip: Consistency beats volume. A new review every week looks more authentic than one big burst.
Mostly Cs: 🌟🎤 The Reputation Rockstar
You’re showing client love everywhere and your reputation works as hard as you!
Keep it up:
❤️ Set a monthly reminder to personally thank top reviewers or loyal clients
📈 Use reports to see which services/staff generate the best feedback
💪 Turn reviews into case studies or testimonials for your website and newsletters
Tip: You’ve built trust. Double it by linking reviews to your booking page for seamless conversions.
Take control. Download the reputation booster to learn how to put your spa on the map and attract new clients, even when you’re off the clock.
Let your reputation do the talking.
Chat with Sales today for a customized plan.
