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Customer Spotlight: Animal Medical Center of Watkins Park

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Today, we’re proud to share the story of Animal Medical Center of Watkins Park. Animal Medical Center of Watkins Park was originally a satellite clinic of a large hospital in Washington, D.C. called Friendship Hospital for Animals. In 1992, Dr. Sue Maturo and her husband at the time purchased the clinic and turned it into a full-service animal hospital. For the past 26 years, the practice has been thriving under her leadership.

Here’s Dr. Maturo’s story in her own words:

“We were using an old software system for reminders, invoicing, and scheduling, but our medical records were 100% paper. I wanted to solve two big issues. First, I didn’t want to be a paper-based practice anymore. I thought we were way behind the times in our manner of recordkeeping. Second, we had a big issue with inventory control. I knew that our inventory system was not ideal (neither was our pricing structure), and I wanted to get a better handle on that.

By the time I decided that we were going to enter the 21st century, I knew that I would go with a cloud-based software system. I spent quite a bit of time reading and re-reading the Veterinary Information Network discussions about the various cloud-based software systems. It wasn’t really a slam-dunk decision. There were pros and cons to all of the systems. Knowing that DaySmart Vet had been in existence longer than some of the others was important to me, as well as the knowledge that, if I was unhappy with DaySmart Vet, I could retrieve my data and move on. My practice management consultant, Jeff Sanford, also recommended DaySmart Vet as one of his suggestions to improve practice profitability and workflow, and this weighed heavily with my decision-making. I should also mention that a large corporation recently purchased one of the contenders, and this definitely factored into my decision-making. My DaySmart Vet demo was really the clincher. The software looked intuitive and one that all of my staff could work with and learn.

Since we made the switch to DaySmart Vet, we have improved our workflow and inventory control. Our inventory is tight! Also, the ability to text or email clients with their reminders is awesome. Clients seem to prefer these methods of communication to our phone calls. It is also so nice for all the doctors to be able to see what their schedule for the upcoming days looks like, from the comfort of home. In the past, one doctor would call the office every day to see what time she started. Now she just goes on DaySmart Vet and has her answer, which frees up our receptionists to tend to their clients at the front desk. It used to be that if I wanted to email or call a client after I left the office, I would have to have remembered to write down the client’s email address and phone number and take it home with me. Now, all I have to do is get online and sign into DaySmart Vet. Everything is right there for me, including lab results and old, scanned documents. I love the fact that I can access records from anywhere. If a client emails me after hours, I can speak intelligently about their pet, because all records are accessible!

Initially, our biggest stumbling block was that some of my staff members wanted to compare our old system to DaySmart Vet. Yes, this new system is different, but this does not mean that the old system was better. It simply means that we have to learn how to work with the new system to make our lives easier. This is only human nature, I know, and the great thing is that we know that we can call customer support at any time (and we do!) and a friendly, knowledgeable person will walk us through our issue. We’re still learning something new every day, and we’re doing things better every day.

The most important reason that I would recommend DaySmart Vet to a colleague would be that the support is EXCELLENT! From the moment I “took the plunge” and signed on, the support team was phenomenal – and our data migration was a big deal! I had endless questions, and the DaySmart Vet team was always patient and happy to answer. Given that I am anything but a tech-savvy veterinarian, I felt that I understood how the process was going to work. The training was also very good for my staff and me. Lastly, I feel that DaySmart Vet adds value to any veterinary practice, if one is thinking about selling a practice in the future.

If I had to sum up my relationship with DaySmart Vet in a few words, I would say ‘even dinosaurs can learn DaySmart Vet!’ The software is intuitive and the customer support feels like a real partnership.”

To learn more about how DaySmart Vet can support your practice, contact us here.

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