Across the U.S., pet overpopulation remains a growing challenge. Each year, around 920,000 cats and dogs are euthanized in shelters due to overcrowding—often the result of a lack of affordable, accessible spay and neuter services. Texas, in particular, continues to grapple with this issue due to a lack of available resources for spay and neuter services.
That’s where Texas Litter Control (TLC) comes in—a high-quality, low-cost spay, neuter, and wellness clinic serving cats and dogs. While TLC’s beginnings were humble, its impact has grown far beyond what founder Deana Love could have imagined.
“We love helping people who cannot afford services at other clinics,” says Love.
That love sparked something big. Since opening its doors in February 2013 out of an 800-square-foot FEMA trailer, TLC has grown into multiple locations across Harris and Montgomery counties, where they perform 35–45 spay/neuter surgeries and 32–64 wellness appointments daily.
Scaling With the Right Support
Growth is exciting, but it comes with a new set of challenges. As TLC expanded, it needed a practice management system that could keep up with its high daily volume, support its team, and streamline operations.
“I reviewed over 25 software companies, and [DaySmart Vet was] the closest to what we were looking for,” Love recalls. “They had all the integration capabilities we needed, plus U.S.-based support with great tech support hours.”
Streamlining the Everyday
In a high-volume clinic, time is always in short supply. Between patient care and admin work, every minute matters. TLC needed a system that would help them work smarter, not harder.
“The system is just very clean,” Love says. “We can set up SOAPs with default values. Everything is on ONE SCREEN—there’s not a lot of clicking here and there. It’s VERY easy to train new staff on.”
With an intuitive interface and streamlined workflows, DaySmart Vet helped TLC onboard new team members quickly and efficiently, allowing them to focus on what matters most: caring for their community.
Catching Errors Before They Happen
Mistakes happen—especially when you’re moving fast. And in busy clinics, even small errors can lead to big setbacks. That’s why having the right tools in place makes all the difference. Using DaySmart Vet’s real-time reporting and auditing tools, TLC can catch and fix discrepancies before they become costly.
“We’re finding fewer errors. There aren’t a lot of unnecessary steps from check-in to check-out. Plus, the reporting tools make it easy to audit and catch issues early on.”
More Accuracy, More Revenue
One of the biggest perks of fewer errors? More revenue.
When billing mistakes slip through the cracks or inventory goes unchecked, clinics can lose money without even realizing it. By tightening up processes and eliminating waste, TLC saw immediate improvements in its bottom line.
“We’re seeing an increase in revenue due to fewer billing mistakes. We’ve also had a major drop in losses thanks to better inventory management. There’s less waste, our ordering is more efficient, and we’re better equipped to handle soon-to-expire medications.”
Support That Doesn’t Let You Down
Not every software partner offers ongoing support after the initial setup, but that’s where DaySmart Vet stands out. With a dedicated onboarding team and responsive support staff, TLC never felt like just another number in the queue.
“The implementation team is just wonderful. They listen. They’re responsive. Their programmers really look at things from a user’s point of view, which is rare. I know they’re a large company, but I’ve never felt lost in the shuffle.”
At DaySmart Vet, we’re here for you through every stage—from onboarding and setup to long after your clinic is up and running.
Advice for New Clinics: Keep It Simple
If you’re opening a new clinic, it’s easy to get caught up in trying to reinvent the wheel. But sometimes, sticking to the basics is what your community really needs, which can come in the form of offering basic spay and neuter services, as well as general wellness services.
Love’s advice? Get a mentor and take their advice to heart. Sometimes, it’s enough to learn from others and do the basics really well. And that’s okay.
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