Reduce Stress in Your Veterinary Team
Master the 5 Es of Client Communication
Veterinary work is demanding, and communicating difficult topics with clients can sometimes make it worse. Our latest infographic outlines the 5 Es of client communication, a simple framework your team can use to reduce tension, prevent burnout, and strengthen relationships.
What You’ll Learn:
- How to engage clients with empathy and purpose
- When (and how) to explain care in a way clients understand
- Why managing expectations matters more than ever
- Ways to acknowledge emotions without burning out
- How to enlist clients as partners in care—not just recipients
Why it Matters:
Studies show that communication challenges are among the leading stressors for veterinary teams. Clearer, kinder conversations can protect your team’s mental health while also creating better outcomes for clients and patients.
