Empowering Diverse Businesses: Why Every Industry Can Use DaySmart Appointments
Today you can find plenty of options on the market to manage your calendar. From lightweight options like Calendly to more enterprise solutions like BMC Software, it can be hard to find the right match for your particular business. At DaySmart, we believe that you shouldn’t have to choose between streamlining operations, improving efficiency and staff retention, or creating the best customer experience possible. Whether you’re an expanding franchise, a fast-growing small business, or even a government agency. Keep reading to learn how we’ve helped a variety of businesses wrangle their calendar and grow their business!
Business A: Streamlining Operations Across Multiple Locations
Business A, a thriving franchise business, was challenged in getting their 200-plus locations on the same page. Since franchises can run independently of each other, some locations used paper calendars to schedule appointments while others used forms, and neither method was working. The locations that used paper calendars faced many scheduling errors due to illegible handwriting, and locations that used forms would have issues with double booking when their teams would manually import data into the online calendar. Customers and employees were frustrated with these processes, and that’s when the CEO knew it was time for a change.
When asked about choosing DaySmart Appointments the CEO stated, “Each franchise has a unique way of running their business, meaning their scheduling process and needs were unique to them. We needed a solution that would allow each franchise to customize their appointment scheduling process and provide a holistic view across locations.”
We were able to help Business A by giving them the ability to gather consent forms and payments before the customer arrived, adjustable appointment lengths and quantities based on available resources, and direct integrations with other software solutions they’re already happy with.
After switching to DaySmart Appointments, more customers utilized the online booking feature which led to a 100% increase in appointment bookings. Additionally, the staff was able to save time and focus more on larger projects that could push their franchise location forward.
Business B: Elevating Customers and Staff with Software
Like some of Business A’s locations, Business B was also using paper and pen to schedule their appointments. Once they grew to 2 locations and increased their employees, they knew they needed business management software that could enhance their visibility into both locations and optimize their staff’s time.
Using DaySmart Appointments helped Business B serve 21,000 customers (about the seating capacity of Madison Square Garden) and book over 500 appointments a month due to the online booking feature. Customers were able to book appointments online up to three months in advance and make reoccurring appointments up to a year in advance which led to a noticeable increase in customer satisfaction and retention. This improvement coupled with the waitlist feature helped Business B’s calendar stay fully booked, resulting in decreased calendar gaps and increased revenue.
Our software also increased the staff’s satisfaction. Instead of having to leave reminder calls to clients and staff at the end of each day, clients were sent automatic email or text reminders and staff could easily look at their schedules days or months ahead using our mobile app. Business B’s CEO stated that “An online schedule is worth every penny! It makes the staff and clients happier while saving time and stress around business operations.”
Business C: Enhancing Efficiency for a Better Community Experience
Business C had a broad challenge with their business. They offered a variety of services in a variety of locations that required adjustable timeframes and wanted to provide the highest quality of service to their community. Before DaySmart Appointments Business C struggled with long customer wait times which led to fewer customers being served daily and low customer satisfaction.
With our software, Business C’s appointment process made a U-turn. DaySmart Appointments helped clients book online based on the location, date, time, and service they needed. Due to text reminders, there was a large decrease in no-shows which helped staff to serve more clients. Even if a few cancellations came through the pipeline, staff were then able to quickly refill slots which helped to enhance customer satisfaction.
Here’s what one customer had to say about Business C after experiencing our user-friendly software, “You should make the appointment system permanent! We had a way better experience than the pre-Covid system! Congrats on that!” – Estefy Morales via Twitter.
Their new solution also helped to optimize their calendar through appointment logistics. Instead of having a cookie-cutter schedule each week, the schedule was customized based on staff availability, the amount of time each appointment type needed, and if an appointment ended early that unused time was used more wisely. All these small changes helped Business C to serve over 780,000 customers (about half the population of Nebraska) in their first year of using DaySmart Appointments.
Tailored Solutions for Every Business
The success stories of Business A, Business B, and Business C underscore the adaptability and efficiency of DaySmart Appointments. Each business had its unique challenges that our software was able to solve even though each business was completely different.
Business A is Any Lab Test Now, these franchises provide DNA, clinical, and toxicology lab testing to consumers. In addition to having over 200 franchise locations, they also have a call center that utilizes DaySmart Appointments for its business optimization needs.
Business B is a medical massage therapy business called A Healing Trail Wellness Center. They’ve been partnered with DaySmart Appointments for 15 years and have serviced over 18,500 new clients since using our software solution.
The Louisiana Office of Motor Vehicles (OMV) is Business C. OMVs and DMVs have a reputation for long wait times and poor customer experiences, and after switching to DaySmart Appointments the citizens of Louisiana saw such a drastic improvement that they fled to social media to share the news.
In the competitive landscape of modern businesses, appointment management plays a crucial role in driving growth and success. DaySmart Appointments has emerged as a versatile and indispensable tool for businesses across various industries.
By introducing DaySmart Appointments into their operations, these businesses were able to achieve diverse goals – expanding clientele, elevating customer experiences, and enhancing efficiency. If appointments are an integral part of your business model, DaySmart Appointments can empower you to overcome challenges and thrive. Experience the difference DaySmart Appointments can make and embark on a journey towards a more efficient, customer-centric, and prosperous future by booking a demo today!