How Personal Is Your Salon Customer Experience, Really?
Your clients don’t just want great hair. They want to feel remembered, understood, and cared for. Learn how personalized your salon customer experience is and where you could level up.
Q1. When a regular client walks into your salon, what usually happens?
A. I greet them warmly, but I ask the usual questions again 👋
B. I know their name, preferences, and have their notes pulled up 🤓
C. We jump right into the service ⚡️
Q2. What does the waiting experience look like for your clients?
A. They sit and wait. Standard stuff 🤨
B. We offer a drink based on what they like ☕️
C. Waiting isn’t really something we think about 🤔
Q3. How do you decide what to recommend during the appointment?
A. I suggest what I usually do for that service 🗣️
B. I use past notes, formulas, and lifestyle needs 💡
C. I ask what they want and go from there 🕵️♀️
Q4. What happens after the appointment ends?
A. They leave happy and we’ll see them next time 🙂
B. They receive a follow-up message with aftercare or maintenance tips 📲
C. I verbally explain everything and hope they remember 🤞
Mostly A: 🌊Go-With-the-Flow Stylist
You’ve got plenty of charm and talent but personalization lives mostly in your head.
💫 Glow Up:
Get the details into a system.
Keeping notes and remembering small touches (like their go-to drink or formula) turns good service into repeat bookings.
Mostly B: 🧠 Instinct-First Pro
You personalize with intention. Clients feel recognized and genuinely cared for from start to finish.
💫 Glow Up:
Keep scaling what’s working.
Research shows 80% of clients are more likely to return after a personalized experience.
Mostly C: 🧘♀️ In-the-Moment Stylist
Your experience is warm and creative but when things get busy, personalization can slip.
💫 Glow Up:
Add light structure to protect the magic.
A few consistent touchpoints like notes, prep, and follow-ups make personalization effortless, even on your busiest days.
Want clients to feel extra cared for without extra work?
Here are 10 simple personalization tips to glow up your salon customer experience.
New to DaySmart Salon?
Reach out for a demo today.
