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Boosting the Performance of your Staff and Retail

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With 2018 coming to an end, have you completed your year end review for each of your employees and your retail sales. Do you know which employee or product performed the best? Keep reading to find out the key thing to understand about your top employees and best selling retail products.

Key things to understand about your top performers.

Identify the 5 W’s: Who is the top performing staff member?

  1. Who is your top performer?
  2. What is unique about their job performance?
  3. When do they market their skills?
  4. Why are they performing better than others?
  5. How do they interact with their team and clients?

These questions are clues as to how you can coach and mentor your staff.

Create a mentoring program.

Make sure you have a dedicated team of staff. If there is a staff member that is compromising the integrity of your team, you may want to consider cutting ties.

Incorporate pricing levels for services.

Market your business and staff through your software.

The opportunities for marketing to your clients are endless.

It is important to consistently monitor your staff performance. With a positive atmosphere and a little constructive criticism, your staff will grow and thrive. Everyone can use a little motivation from time to time.

This same concept can be applied to increasing your retail sales.

What is the top performing retail product?

Utilize key points about your top sellers.

Always educate your staff on the products in the retail area.

Create a customer experience that your whole team offers their guest.

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Feature a product of the month within the groomers.

Create loyalty points for dollars spent on retail.

There are many ways to get creative with promoting retail. Make sure you have goals in place for your staff. You can easily track retail sales and set commission calculations in the software program. Once you have implemented these concepts, share the reports with your staff. This will keep the momentum going and add a visual dimension to their progress. Make it fun and keep it simple. Everyone wins!

See below on how to set up the Employee Performance Report & Product Sales Statistics

Employee Performance Report

  1. Sign into Online.123petsoftware.com
  2. Select More and then Reports.
  3. Scroll down to the Employees section within All Reports
  4. Select Employee Performance Report.
  5. Select the desired date range.
  6. Select the employee you wish to run the report for from the drop-down menu.
  7. Press Run Report.

Information that is displayed:

*NOT recommended to run on the mobile apps since not all the same information is displayed.

Product Sales Statistics

  1. Sign into Online.123petsoftware.com
  2. Select More and then Reports.
  3. Scroll down to the Products section within All Reports
  4. Select Product Sales Statistics.
  5. Select the desired date range.
  6. Press Run Report

Information that is displayed:

All products are listed individually with the following information.

There is then a Grand total line for all products

Start running these reports before the end of 2018 and really understand who and what is performing best. Figure out why these are performing well and incorporate a plan for even greater success in 2019!

Not set up with Daysmart Pet Software yet? Get started with your free trial here!

Read More 2018 Grooming Review Articles:

2018 Marketing Campaigns Review & Plan for 2019

Benefits of Integrated Credit Card Processing in 2019

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