{"id":555,"date":"2020-10-12T00:00:00","date_gmt":"2020-10-12T00:00:00","guid":{"rendered":"https:\/\/www.daysmart.com\/spa\/blog\/allure-skin-and-laser\/"},"modified":"2024-12-27T21:22:13","modified_gmt":"2024-12-27T21:22:13","slug":"allure-skin-and-laser","status":"publish","type":"post","link":"https:\/\/www.daysmart.com\/spa\/blog\/allure-skin-and-laser\/","title":{"rendered":"Customer Spotlight: Allure Skin and Laser"},"content":{"rendered":"
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As part of our commitment to supporting and educating entrepreneurs, we\u2019re spotlighting DaySmart Spa<\/a> customers impacted by the pandemic to learn more about how they\u2019ve adapted their operations to overcome resulting business challenges. The passion and innovation of these customers have never been more pronounced than in their responses to the difficulties posed by the coronavirus outbreak, and we hope their stories serve as a guide for those navigating similarly difficult situations.<\/p>\n

 <\/p>\n

We recently spoke with Ann Ossanna, owner of Allure Skin and Laser<\/a> in Queen Creek, AZ, to learn more about her experience running a medical spa during a pandemic, including how she\u2019s using software to mitigate business disruption.<\/p>\n

\"\"<\/p>\n

Q: To start, we\u2019d love to learn a little more about your business.<\/strong><\/h2>\n

A: We opened in 2008 as a medical practice and quickly expanded into an aesthetics one. What sets us apart from other spas is that we have an onsite, board-certified doctor available to answer staff and patient questions.<\/p>\n

 <\/p>\n

We specialize in anything skin related: injectables, Botox, Juv\u00e9derm, laser photo facials and hair removal, various chemical peels, antiaging rejuvenation and micro needling\u2014we like to offer the newest technologies that are available. We also sell medical-grade skincare, including our own private label.<\/p>\n

Q: How long have you been using DaySmart Spa? What\u2019s been your experience with it?<\/strong><\/h2>\n

A: We\u2019ve been using DaySmart Spa since the beginning, when it was still on discs! Before that, we were using an EMR system, then paper charts. Now we\u2019re using the online version of DaySmart Spa. We use the software for scheduling, check-in and checkout processes and to send text and email reminders.<\/p>\n

 <\/p>\n

We love having the DaySmart Spa app because it allows us to keep track of what\u2019s going on at the spa even when we\u2019re out of office. We can easily check inventory and schedules in real time. Especially during the pandemic, the app was helpful because it gave us remote access to the inventory so that we could pull together product for clients, and it allowed us to conduct virtual consultations.<\/p>\n

\"Allure<\/p>\n

Q: How has the pandemic impacted the way your med spa operates?<\/strong><\/h2>\n

A: We were closed for service for about six weeks at the start, which was understandable because I didn\u2019t think we were an essential business. Fortunately, we were able to keep our staff on payroll throughout the closure. During that time, we were offering curbside pickup for products.<\/p>\n

 <\/p>\n

We\u2019re reopened now, limiting the number of patients in the space and staggering appointments. We try to keep the waiting room empty and get clients right into their treatment rooms. We\u2019ve also decluttered the waiting area by eliminating items people could touch. Everyone wears masks at the spa, and we\u2019re immediately disinfecting everything that people touch, like phones and pens.<\/p>\n

 <\/p>\n

As a medical spa, we\u2019ve been thoroughly disinfecting for the past ten years. For example, if we do a laser treatment, we wipe down every surface\u2014the cords, the touch screens, the chairs. We\u2019ve always been careful about maintaining the highest standard of cleanliness because we recognize that people are choosing to come in, so we want to put safety first and offer them a high quality of service.<\/p>\n

Q: Are there any changes you\u2019ve made to how you run your business that you intend to uphold once business returns to normal?<\/strong><\/h2>\n

A: We\u2019re not charging late fees if patients aren\u2019t feeling well. If that\u2019s the case, we\u2019re happy to reschedule\u2014we\u2019ll continue doing that.<\/p>\n

\"\"<\/p>\n

Q: Are you preparing for a potential coronavirus resurgence?<\/strong><\/h2>\n

A: The idea of a resurgence is always present. Even before we officially shut down the first time, we had been thinking about how we could wind business down, as it didn\u2019t feel right to stay open during that time. If we have to close again, we will do whatever is required because the ultimate goal is safety for everyone, including my staff and their families. We need to keep looking at the long term, and if there\u2019s something we can do in the short term to help that, then we\u2019re going to do it.<\/p>\n

 <\/p>\n

To learn more about how DaySmart Spa Software<\/a> can help with your business\u2019 reopening\u2014as well as other key tips for business owners during this time\u2014visit our blog<\/a>.<\/p>\n\n\n

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As part of our commitment to supporting and educating entrepreneurs, we\u2019re spotlighting DaySmart Spa customers impacted by the pandemic to …<\/p>\n","protected":false},"author":14,"featured_media":554,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-555","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogs"],"acf":[],"yoast_head":"\nCustomer Spotlight: Allure Skin and Laser - DaySmart Spa<\/title>\n<meta name=\"description\" content=\"As part of our commitment to supporting and educating entrepreneurs, we\u2019re spotlighting DaySmart Spa customers impacted by the pandemic\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.daysmart.com\/spa\/blog\/allure-skin-and-laser\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Spotlight: Allure Skin and Laser - 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