{"id":39,"date":"2023-09-11T15:26:01","date_gmt":"2023-09-11T15:26:01","guid":{"rendered":"https:\/\/www.daysmart.com\/spa\/?page_id=39"},"modified":"2026-04-01T17:45:34","modified_gmt":"2026-04-01T17:45:34","slug":"policies","status":"publish","type":"page","link":"https:\/\/www.daysmart.com\/spa\/policies\/","title":{"rendered":"Policies"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull is-light\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-text-align-center has-h-2-font-size\"><span style=\"text-decoration:underline;text-decoration-color:#937fea\" class=\"pf-underline-color\">Policies<\/span><\/h1>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-h-2-smaller-font-size\"><span style=\"text-decoration:underline;text-decoration-color:#937fea\" class=\"pf-underline-color\">Technical Support<\/span><\/h2>\n\n\n\n<p>Windows Software<\/p>\n\n\n\n<p>We have a number of readily available tools to help you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Free and unlimited web\u2010based training for life<\/li>\n\n\n\n<li>Free detailed training videos, which are found on the Welcome screen of DaySmart Spa<\/li>\n\n\n\n<li>Free in-depth user\u2019s guide, included within DaySmart Spa<\/li>\n<\/ul>\n\n\n\n<p>With your initial purchase of DaySmart Spa software Standard, Professional, Multi-Computer or Multi-Location edition, you will receive:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Free and unlimited e-mail and web-based training for life<\/li>\n\n\n\n<li>Free and unlimited phone technical support and training subscription for three months<\/li>\n\n\n\n<li>Free software installation and hardware setup during the first three months<\/li>\n\n\n\n<li>Free downloadable maintenance releases for life<\/li>\n\n\n\n<li>Free transfer of your information from a competitor\u2019s product<\/li>\n\n\n\n<li>Free detailed training videos and in-depth user\u2019s guide<\/li>\n\n\n\n<li>Free and unlimited access to our extensive knowledge base<\/li>\n<\/ul>\n\n\n\n<p>With any purchase of the DaySmart Spa Solo edition, you will receive:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Free and unlimited web-based training for life<\/li>\n\n\n\n<li>Free and unlimited phone technical support and training subscription for one month<\/li>\n\n\n\n<li>Free software installation and hardware setup during the first month<\/li>\n\n\n\n<li>Free downloadable maintenance releases for life<\/li>\n\n\n\n<li>Free transfer of your information from a competitor\u2019s product<\/li>\n\n\n\n<li>Free detailed training videos and in-depth user\u2019s guide<\/li>\n<\/ul>\n\n\n\n<p>With the DaySmart Spa for Windows Subscription plan, you will receive unlimited free technical support and one-on-one phone training for as long as you have an active subscription.<\/p>\n\n\n\n<p>After the free support subscription ends you can continue receiving unlimited support and training for just $59 per month by signing up for our Unlimited Support Subscription. You can sign up for a subscription at any time for any supported version. You may also choose to pay for support and training as you need it. Phone support can be purchased for $99 per incident and phone\/Internet training can be purchased for $99 per hour-long session.<\/p>\n\n\n\n<p>For technical support and training resources for DaySmart Spa for Windows, please visit our&nbsp;<a href=\"http:\/\/dsspaprod.wpengine.com\/customer-support\/\">support page<\/a>.<\/p>\n\n\n\n<p>Cloud Software<\/p>\n\n\n\n<p>Unlimited training and technical support is included in your Deluxe and Premier Cloud subscription at no additional cost. Chat and email support is included in your Basic Cloud subscription at no additional cost.<\/p>\n\n\n\n<p>*Internet Explorer is no longer supported. For the best possible experience, we recommend using the most current versions of Google Chrome, Safari, Firefox, or Microsoft Edge.<\/p>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-spacer is-style-middle\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-h-2-smaller-font-size\"><span style=\"text-decoration:underline;text-decoration-color:#937fea\" class=\"pf-underline-color\">Hardware<\/span><\/h2>\n\n\n\n<p>We warrant our software to be compatible for all hardware that we sell, using the manufacturer\u2019s drivers or direct connection while Windows is operating in the regional settings described in the \u2018Language and Regional Settings Support\u2019 section listed below. Please see our Hardware page for a list of current hardware that we sell. This includes all hardware and hardware support items, including cables, connectors, interfaces, and adaptors. If you are using hardware or hardware support items other than what we sell, or are using different regional settings other than those described in the \u2018Language and Regional Settings Support\u2019 section, we will provide basic setup information; however, we cannot warrant compatibility with our products.<\/p>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-spacer is-style-middle\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-h-2-smaller-font-size\"><span style=\"text-decoration:underline;text-decoration-color:#937fea\" class=\"pf-underline-color\">Returns<\/span><\/h2>\n\n\n\n<p>Software<\/p>\n\n\n\n<p>All software purchases are non-refundable, however, software subscriptions can be cancelled at any time with no further financial obligation.<\/p>\n\n\n\n<p>Hardware<\/p>\n\n\n\n<p>DaySmart Software policy is not to provide a return on hardware (cash drawers, printers, bar code scanners, etc.), except in the case that the hardware was damaged in shipping or is defective upon the initial receipt of the item(s).<\/p>\n\n\n\n<p>If the item(s) was damaged during shipping, the request for hardware return must be made within 3 business days of receipt. The item(s) must be shipped back within 3 days of the request for the return.<\/p>\n\n\n\n<p>If the item(s) was defective, the request for hardware return must be made within 14 days of the purchase date. The item(s) must be shipped back within 3 days of the request for the return. If you wish to have a new item shipped to you, DaySmart Software will bill you for the new item and refund your money for the returned item if the item(s) is received in accordance with the policies stated above. All new items are shipped from DaySmart Software via standard shipping; if you wish to have expedited shipping, you will be charged for the expedited shipping. If the item(s) being returned is not shipped within 3 days of the request for the return, DaySmart Software will provide no refund of the returned item.<\/p>\n\n\n\n<p>All original boxes, packaging, inserts, wrappers, and components must be returned. All hardware must be placed INSIDE another box prior to shipping. Original hardware boxes must not be written on.<\/p>\n\n\n\n<p>If you receive a damaged or defective item, please contact DaySmart Software at (800) 604-2040 in accordance with the policies described above.<\/p>\n\n\n\n<p>Hardware is covered under manufacturer\u2019s warranty for 2 years after purchase for Epson receipt printers and MMF &amp; APG cash drawers, and 1 year after purchase for other hardware. See our Technical Support page for hardware manufacturer contact information.<\/p>\n\n\n\n<p>Gift Cards<\/p>\n\n\n\n<p>No refunds are given on gift cards once they are printed. Of course, prior to the gift card printing, you will approve the gift card proof either electronically or we can postal mail you a proof. We will not print any cards prior to your approval.<\/p>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-spacer is-style-middle\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-h-2-smaller-font-size\"><span style=\"text-decoration:underline;text-decoration-color:#937fea\" class=\"pf-underline-color\">Software Updates and Upgrades<\/span><\/h2>\n\n\n\n<p>Windows Software Updates<\/p>\n\n\n\n<p>All Windows software purchases include free maintenance releases and service packs for the life of that version (about 3-5 years). Any maintenance release for the software version that was initially purchased can be downloaded for free online or through the software. Maintenance releases generally include fixes and minor feature additions.<\/p>\n\n\n\n<p>Updates may be purchased at an approximate 50% discount off the current retail price if you are within 1 version of the current version. Updates are always optional, and will never be required to continue using DaySmart Spa software. Updates include new software features, any fixes, and support for the latest operating systems.<\/p>\n\n\n\n<p>With a DaySmart Spa for Windows Subscription plan, you will receive unlimited updates to the software for no additional cost, which can be downloaded from the website, for as long as that version is supported.<\/p>\n\n\n\n<p>Cloud Software Updates<\/p>\n\n\n\n<p>Cloud software subscriptions include all updates to the DaySmart Software cloud website and mobile applications. DaySmart\u2019s cloud versions are automatically kept up to date, without any manual updates needed.<\/p>\n\n\n\n<p>Windows Software Upgrades<\/p>\n\n\n\n<p>If you are using the latest version of DaySmart Spa, you have the option to upgrade to a higher edition. All you have to do is pay the difference between the two editions. See our upgrades page for our latest version.<\/p>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-spacer is-style-middle\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-h-2-smaller-font-size\"><span style=\"text-decoration:underline;text-decoration-color:#937fea\" class=\"pf-underline-color\">Privacy Policy<\/span><\/h2>\n\n\n\n<p>At DaySmart Software we are committed to your privacy.&nbsp;<strong>See our full&nbsp;<a href=\"https:\/\/www.daysmartspa.com\/privacy-policy\/\">privacy policy here<\/a><\/strong><\/p>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-spacer is-style-middle\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-h-2-smaller-font-size\">Lost Passwords and Serial Numbers<\/h2>\n\n\n\n<h5 class=\"wp-block-heading\">Passwords<\/h5>\n\n\n\n<p>DaySmart Software may assist with lost passwords within our software. This service is available at no additional cost for businesses on the Unlimited Support Subscription. If your business is not signed up to the Unlimited Support Subscription, this service is offered for a one-time charge of $99. To apply for assistance, please e-mail&nbsp;<a href=\"mailto:support@daysmart.com\">support@daysmart.com<\/a>.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Serial Numbers<\/h5>\n\n\n\n<p>DaySmart Software does not guarantee assistance with lost serial numbers.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Database Passwords<\/h5>\n\n\n\n<p>DaySmart Software does not guarantee assistance with lost database passwords.<\/p>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-spacer is-style-middle\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-h-2-smaller-font-size\"><span style=\"text-decoration:underline;text-decoration-color:#937fea\" class=\"pf-underline-color\">Language and Regional Settings Support<\/span><\/h2>\n\n\n\n<p>We provide sales and support in English only. We warrant our software will work correctly in the \u2018English (US)\u2019 default regional setting only. Although we have tested our software in many other settings, we can only provide full support and warrant correct functionality in the \u2018English (US)\u2019 default regional setting.<\/p>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-spacer is-style-middle\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-h-2-smaller-font-size\"><span style=\"text-decoration:underline;text-decoration-color:#937fea\" class=\"pf-underline-color\">Loaner Hardware Policy<\/span><\/h2>\n\n\n\n<p>Within 30 days, you must send this loaner piece of equipment back to the address listed below via a shipping company that provides a tracking number. DaySmart Software is not responsible for hardware items that are lost or stolen during shipping.<\/p>\n\n\n\n<p>Return loaner hardware to:<\/p>\n\n\n\n<p>DaySmart Software<\/p>\n\n\n\n<p>312 S State Street<\/p>\n\n\n\n<p>Second Floor<\/p>\n\n\n\n<p>Ann Arbor, MI 48104<\/p>\n\n\n\n<p>If the loaner hardware is not returned within 30 days, or if the hardware you return is not in proper operating condition, your credit card will be charged the full retail price of the hardware. If you return the loaner hardware after your credit card has been charged, and if the hardware is in proper operating condition, you will receive a full refund.<\/p>\n\n\n\n<p>Last Updated: February 16, 2019<\/p>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-spacer is-style-middle\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Technical Support Windows Software We have a number of readily available tools to help you: With your initial purchase of &#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page_tag":[43],"class_list":["post-39","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Policies - DaySmart Spa<\/title>\n<meta name=\"description\" content=\"DaySmart Spa Software policies and procedures. 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