{"id":569,"date":"2019-05-10T00:00:00","date_gmt":"2019-05-10T00:00:00","guid":{"rendered":"https:\/\/www.daysmart.com\/pet\/blog\/customer-spotlight-rachel-anns-country-clips\/"},"modified":"2024-12-24T11:22:29","modified_gmt":"2024-12-24T11:22:29","slug":"customer-spotlight-rachel-anns-country-clips","status":"publish","type":"post","link":"https:\/\/www.daysmart.com\/pet\/blog\/customer-spotlight-rachel-anns-country-clips\/","title":{"rendered":"Customer Spotlight: Rachel Ann\u2019s Country Clips"},"content":{"rendered":"
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DaySmart Pet<\/a><\/span> customers are passionate small business owners who excel at what they do. As part of our commitment to supporting and educating entrepreneurs, we aim to showcase our customers\u2019 expertise in growing successful businesses. Rachel Stalcoskie, co-owner of Rachel Ann\u2019s Country Clips<\/a> with Bruce Kolar, has a story that shows how a passion for pets can change careers. <\/span><\/p>\n

Rachel has always loved animals\u2014so much so that she started her career as a zoo animal caretaker. She began grooming pets in her basement before deciding to open her own grooming salon servicing all breeds and even hard-to-handle pets. Today, she runs Rachel Ann\u2019s Country Clips with her family and staff, one of whom is her 10-year-old daughter, Gwendolyn, the youngest competitive groomer in the United States. <\/span><\/p>\n

Continue reading to see how Rachel has expanded her business to offer services to the community and translated her passion for animals into her daughter\u2019s aspirations to become a grooming icon. <\/span><\/p>\n

Q: How did you know that you wanted to open a pet grooming salon?<\/strong><\/span><\/h3>\n

A: <\/strong><\/span>Helping animals, interacting with people\u2014they\u2019re both my passions. Prior to opening my own grooming salon, I was a certified vet technician and worked in veterinary hospitals. Then, I started working in kennels and training myself to groom. Still learning, I began grooming in my basement, teaching myself and improving my skills. <\/span><\/p>\n

Now, I\u2019ve been grooming for about 16 or 17 years. I opened my first shop in Pocano Lake, PA, and was there for five years. Country Clips\u2014the shop that I own and run now\u2014has been in its current location for about 30 years<\/span>. <\/strong><\/span>I bought the business<\/span> <\/strong>and took it over.<\/span><\/p>\n

Q: How did you make the transition from grooming in your basement to operating Country Clips?<\/strong><\/span><\/h3>\n

A:<\/strong><\/span> I wanted to continue to grow and expand so I could offer more to the community. I wouldn\u2019t be able to make the same impact grooming out of my basement on my private property. I needed a storefront to be more reachable and available, so more people could find my business. But I also wanted to work for myself\u2014I\u2019m very particular about the quality of services I provide, and that particularity has paid off. When you treat your clients well, they\u2019ll spread the word about your business, and I think a lot of word-of-mouth got me to where I am today.<\/span><\/p>\n

\"Rachel<\/figure>\n

Q: What are some of the biggest challenges you face as a small business owner, especially as a woman?<\/strong><\/span><\/h3>\n

A: <\/strong><\/span>I run a very particular business and the hardest thing can be finding employees and keeping them. I have a specific process for everything done in the shop and it\u2019s important that my employees stick to that. That said, we\u2019ve always been like family here. I\u2019ve treated employees as such and gotten great feedback from them.<\/span><\/p>\n

And, of course, my number one priority is the safety of the pets. Animals can\u2019t talk, so when they come in, we need to make sure they\u2019re safe and comfortable. I need employees that are dedicated to ensuring that experience.<\/span><\/p>\n\n

Q: What advice do you have for someone who wants to pursue a career in the pet business?<\/strong><\/span><\/h3>\n

A: <\/strong><\/span>Whatever your dream is, you can absolutely make it happen. Educate yourself. Work your tail off.<\/span><\/p>\n

Everyone should take a business course, especially women. In grooming, many of us are very artistic\u2014which is important\u2014but you really need to know business and management as well. This will help you handle confrontation with your employees, money, budgeting\u2014all of it. <\/span>It\u2019s important to stay competitive, but set prices based on your work, not other businesses. If you\u2019re putting out great quality work, it will be worth it. Be fair to your clients, but also yourself. <\/span><\/p>\n

My other piece of advice is that you need to be 100% honest with your clients. If you nick a dog\u2019s pad but get it to stop bleeding, do you tell the dog\u2019s owner? Absolutely. What if you don\u2019t and it gets infected? You have to tell the client everything, no matter how big or small. Honesty is key for running any business, but especially in this field. <\/span><\/p>\n

It\u2019s important that I\u2019m a strong, positive role model for my daughter, Gwendolyn. She\u2019s the youngest competitive groomer in the country! <\/span>She started grooming by the age of five, and just placed \u201cBest First Timer\u201d in one of her competitions. She\u2019s only 10 and will be 11 in February.<\/span><\/p>\n

\"Rachel<\/figure>\n

Q: What made you decide to invest in business management software?<\/strong><\/span><\/h3>\n

A: <\/strong><\/span>Working at multiple kennels and veterinary hospitals,<\/span> <\/strong>I\u2019ve used other software before. When I started renting<\/span> my first storefront, I purchased DaySmart Pet. I was a one-person shop at the time, but I knew I would expand and have employees in the future, so paper bookkeeping wouldn\u2019t be sustainable. Going digital would make it easier for everyone. <\/span><\/p>\n

The program benefited me so much as a one-woman business and has continued to help as my salon has grown to five employees. The time-saving component is amazing. <\/span><\/p>\n

Q: Has DaySmart Pet helped you grow your business?<\/strong><\/span><\/h3>\n

A: <\/strong><\/span>The software has absolutely helped grow the business. For example, all of our reviews from clients\u2014I couldn\u2019t do that without that program. With DaySmart Pet, we can send clients prompts to write reviews about their experience with us. The positive reviews help us gain and retain more customers, which improves business overall. <\/span><\/p>\n

The appointment reminders are a big help, too. I don\u2019t have to pay someone to sit there and call clients, which is a waste of time. Instead, clients get reminders automatically to ensure they will attend or reschedule their appointment accordingly. It saves me tons of money<\/span><\/p>\n

Q: Which DaySmart Pet features are most helpful to you and your employees?<\/strong><\/span><\/h3>\n

A:<\/strong><\/span> I am obsessed\u2014probably because I was a vet tech\u2014with the ability to document everything about the animal. Lump on the dog\u2019s back? Prefers a specific shampoo? Save it in the digital notes! The notes section is so helpful and makes it easier to ensure the safety of the animal. Through monitoring animals and building their profiles on DaySmart Pet, I\u2019ve been able to identify so many health issues early on that would have been deadly if I had let it go. <\/span><\/p>\n

You can also save photos to client profiles. For example, if someone tells us that they like the haircut we gave their dog, we can save a picture of it to the client\u2019s profile. Now, groomers know the dog owner\u2019s favorite haircut. <\/span><\/p>\n

To learn how DaySmart Pet can help grow your business and fuel company success \u2013 as it does for Rachel at Rachel Ann\u2019s Country Clips\u2014visit our product page<\/span><\/a> or read another customer spotlight<\/span><\/a>. <\/span><\/p>\n\n\n

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DaySmart Pet customers are passionate small business owners who excel at what they do. As part of our commitment to …<\/p>\n","protected":false},"author":14,"featured_media":568,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7],"tags":[],"class_list":["post-569","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success-stories"],"acf":[],"yoast_head":"\nDaySmart | Customer Spotlight: Rachel Ann\u2019s Country Clips<\/title>\n<meta name=\"description\" content=\"Thousands of pet pros use DaySmart Pet grooming & boarding software to manage appointments, schedule staff, & so much more. 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