{"id":1271,"date":"2021-02-23T00:00:00","date_gmt":"2021-02-23T00:00:00","guid":{"rendered":"https:\/\/www.daysmart.com\/pet\/blog\/brand-loyalty\/"},"modified":"2025-10-23T15:48:37","modified_gmt":"2025-10-23T15:48:37","slug":"brand-loyalty","status":"publish","type":"post","link":"https:\/\/www.daysmart.com\/pet\/blog\/brand-loyalty\/","title":{"rendered":"Why Brand Loyalty Is So Important for Dog Groomers"},"content":{"rendered":"<div aria-hidden=\"true\" class=\"wp-block-spacer\"><div class=\"d-none d-lg-block\" style=\"height:35px\"><\/div><div class=\"d-lg-none\" style=\"height:17.5px\"><\/div><\/div>\n\n\n<h2><strong>Why Brand Loyalty Is So Important for Dog Groomers <\/strong><\/h2>\n<p><span>Americans are crazy about their dogs, and nowhere is that more evident than in the money spent caring for their four-legged \u201ckids.\u201d According to the<\/span><a href=\"https:\/\/www.americanpetproducts.org\/press_industrytrends.asp\" target=\"_blank\" rel=\"noreferrer noopener\"><span> American Pet Products Association<\/span><\/a><span>, services like pet grooming are worth $10.7 billion a year. <\/span><\/p>\n<p><span>It\u2019s not surprising. Doting pet owners want the best for their pets, and that includes regular grooming. While dog grooming was once reserved for \u201cfancy\u201d breeds, many pet owners now recognize the correlation between hygiene, good health, and grooming. <\/span><\/p>\n<p><span>After all, regular grooming can pick up on potential health concerns like tender gums and unusual lumps early so pet owners can book a medical check-up and make sure their pet is healthy. <\/span><span>And while it\u2019s great that more dogs are getting regular grooms, it also means there\u2019s a lot more competition than there used to be. <\/span><\/p>\n<p><span>These days, most towns have multiple pet grooming shops. Even the big box retailers have gotten in on it. This means, if you want to stand out, make a stellar first impression, and grow your business, then it\u2019s vital that you develop a strong brand. <\/span><\/p>\n<p><img decoding=\"async\" width=\"600\" height=\"479\" src=\"https:\/\/www.daysmart.com\/pet\/wp-content\/uploads\/sites\/4\/2023\/09\/branding4.jpg\" class=\"attachment-large size-large\" alt=\"Brand Loyalty\" loading=\"lazy\" \/><\/p>\n<h2><b>What is Branding? <\/b><\/h2>\n<p><i><span>\u201cA brand is a name, term, design, symbol, or any other feature that identifies one seller\u2019s good or service as distinct from those of other sellers\u201d (American Marketing Association) (<\/span><\/i><a href=\"https:\/\/www.thebrandingjournal.com\/2015\/10\/what-is-branding-definition\/\"><i><span>Source<\/span><\/i><\/a><i><span>) <\/span><\/i><\/p>\n<p><span>You probably have a favorite brand or two. Do you have a daily Starbucks habit, or do you always buy the same brand of shoes? <\/span><span><br>\n<\/span><span><br>\n<\/span><span>If you\u2019re like many people, you do. When you find a brand that \u201cworks\u201d for you, then you\u2019re loyal. <\/span><\/p>\n<p><span>For example, you might feel a little pampered when you treat yourself to your favorite treat. You like a specific brand of shoes because they keep your feet comfortable and help you feel supported during your long days of grooming. <\/span><span>Branding is much more than logos and pretty colors. It\u2019s also about evoking emotion. A good brand makes you feel something. <\/span><\/p>\n<p><span>It also affects your marketing, pricing, customer experience, and even the way your staff works together. But it doesn\u2019t happen overnight. Building a brand is the result of knowing who you are and what your business stands for. <\/span><\/p>\n<p><span>Google \u201cbranding books for small business,\u201d and you\u2019ll get dozens of options. If you read them, you might be amazed at deep thinking work that goes into creating a strong brand. <\/span><\/p>\n<h4><span>Questions like: <\/span><\/h4>\n<ul>\n<li style=\"font-weight:400\"><span>What do you want your customers to feel when they first encounter your business? <\/span><\/li>\n<li style=\"font-weight:400\"><span>Why do your best customers love you? <\/span><\/li>\n<li style=\"font-weight:400\"><span>Who is your ideal customer (and no, \u201cdog owners\u201d isn\u2019t the answer.) <\/span><\/li>\n<li style=\"font-weight:400\"><span>Who\u2019s your competition? <\/span><\/li>\n<li style=\"font-weight:400\"><span>What types of dogs are in your area? (so you can tailor your services) <\/span><\/li>\n<li style=\"font-weight:400\"><span>What do you want to be known for? <\/span><\/li>\n<\/ul>\n<p><span>Many web design, graphic designers, and marketing professionals will help you work through these questions as part of their services. But even if you don\u2019t have the budget to hire outside help right now, that doesn\u2019t mean you should skip these branding exercises. <\/span><\/p>\n<p><span>It\u2019s worth taking a few hours to think through these questions. If possible, discuss them with a trusted resource, and you\u2019ll be on the way to laying the foundation for your strong brand. A brand that your customers associate with a specific \u201cway of being\u201d and happily recommend to their friends. <\/span><\/p>\n<p><span>The good news is that while it takes time to build a strong brand, it\u2019s also the foundation of any successful pet grooming shop. Over time, you\u2019ll develop brand recognition, which instills confidence in you, your staff, and your customers. <\/span><\/p>\n<p><span> <img decoding=\"async\" width=\"600\" height=\"600\" src=\"https:\/\/www.daysmart.com\/pet\/wp-content\/uploads\/sites\/4\/2023\/09\/branding3.jpg\" class=\"attachment-large size-large\" alt=\"brand recognition\" loading=\"lazy\" \/><\/span><\/p>\n\n<p> <\/p>\n<h2><b>Why Your Dog Grooming Salon Needs Brand Recognition<\/b><\/h2>\n<p><span>Brand recognition is that immediate response people think when they hear about you or see your logo. One example is Starbucks. Chances are, you can conjure up a mental image of that green logo with the mermaid and white cup in the center right away.<\/span><\/p>\n<p><span>That\u2019s the power of brand recognition. <\/span><\/p>\n<p><span>But let\u2019s talk about that representation. What does Starbucks mean to you? Maybe you\u2019re a raving fan and have your favorite \u00bd caf, extra foam, skinny macchiato order memorized, or perhaps you think it\u2019s overrated. <\/span><\/p>\n<p><span>Either way, you know that the brand sells coffee and offers a clean, designed feel to their interiors. Yet, the logo represents much more than coffee. It represents consistency and good customer service. You know what to expect when you go there, and even a sidewalk kiosk provides the same products and services. <\/span><\/p>\n<p><span>That\u2019s the power of a strong brand. <\/span><\/p>\n<p><span>From the moment they see your social media posts to the moment they pick up their dog from a groom, you have the opportunity to provide a consistent look and feel throughout the experience. That consistency is at the heart of branding. <\/span><\/p>\n<p><span>Jim Chatfield, co-owner of <a href=\"https:\/\/www.scrubbersdogwash.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Scrubbers Dog<\/a> Wash with three MI locations, says, \u201c<\/span><span>First impressions are everything.\u201d<\/span><\/p>\n<p><img decoding=\"async\" width=\"600\" height=\"338\" src=\"https:\/\/www.daysmart.com\/pet\/wp-content\/uploads\/sites\/4\/2023\/09\/web.jpg\" class=\"attachment-large size-large\" alt=\"scrubbers website\" loading=\"lazy\" \/><\/p>\n<p><span>If you have a professional-looking logo and website, you\u2019ll look credible. You\u2019ll look bigger than you are, and that builds trust. Part of that trust is consistent behavior. Is your social media updated regularly? How do you communicate doggie drop off\u2019s and pickups? How do you answer the phone? (Or do you answer the phone?) <\/span><\/p>\n<p><span>Jim says, \u201cToo many groomers answer the phone while they\u2019re grooming or in between appointments and the customer hears a lot of noise. It\u2019s not very professional.\u201d <\/span><\/p>\n<p><span>He says it\u2019s not very profitable either because groomers only produce revenue when grooming dogs, not when they answer the phone. <\/span><\/p>\n<p><a href=\"https:\/\/www.123petsoftware.com\/add-ons\/reputation-management\/\"><\/a><\/p>\n<p><span>He says automated software eliminates the need for phone calls. \u201c<\/span><span>We book 40% of our appointments between when we\u2019re closed, and we open the next day. Our new customers find us online and see the Google reviews. They look at the website, it looks professional and is easy to navigate. They book right there while they\u2019re thinking about it. They never call or ask about the price.\u201d <\/span><\/p>\n<p><span>He also says, \u201cBranding is especially important for multiple locations because you want to maintain consistency from one to the other.\u201d <\/span><\/p>\n<p><span>When you have a strong brand, you\u2019re in a category of one. It doesn\u2019t matter how many other pet groomers are nearby because your salon will stand out by looking credible and professional. That\u2019s the power of brand recognition. <\/span><\/p>\n<h2><img decoding=\"async\" width=\"600\" height=\"475\" src=\"https:\/\/www.daysmart.com\/pet\/wp-content\/uploads\/sites\/4\/2023\/09\/branding2.jpg\" class=\"attachment-large size-large\" alt=\"brand loyalty builds trust\" loading=\"lazy\" \/><\/h2>\n<h2><strong>Branding Builds Trust<\/strong><\/h2>\n<p><span><br>\n<\/span><span>As a dog groomer, you\u2019re in the trusted position of caring for people\u2019s \u201cfur babies.\u201d As you know, many people may be anxious about leaving their precious Fluffy with you and it\u2019s up to you to help set them at ease \u2013 both the person and the pup.<\/span><\/p>\n<p><span>One way you can help the humans feel more comfortable is by explaining your grooming process and showing how you focus on calming anxious pups.<\/span><\/p>\n<p><img decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.daysmart.com\/pet\/wp-content\/uploads\/sites\/4\/2023\/09\/Rachel-petcustomer-1.png\" class=\"attachment-large size-large\" alt=\"Branding building trust\" loading=\"lazy\" \/><\/p>\n<p><span>Rachel Ann Stalcoskie of Country Clips Pet Grooming in Pocono Summit, Pa. says, \u201c<a href=\"https:\/\/www.123petsoftware.com\/nervous-dog\/\" target=\"_blank\" rel=\"noreferrer noopener\">Y<\/a><\/span><span>ou can lead that dog into bravery.\u201d<\/span><span> She says the dog looks to you for leadership, so you need to present confidence. She also has a grooming ritual that always starts with the same foot and proceeds the same way every time. She teaches that process to all of her groomers so that even if the dog gets a different groomer, the process is the same, and the familiarity puts the dog at ease.<\/span><\/p>\n<p><span>This type of consistency builds trust with both your human clients and their pets. It extends to what you post on social media, your website, and how you communicate. Consistency builds trust, which builds the brand. <\/span><\/p>\n<p><span>This pays off with good word of mouth marketing.<\/span><\/p>\n<p> <\/p>\n<h2><b>Brand Loyalty Means You Need Less Advertising <\/b><\/h2>\n<p><span>How did you market your dog grooming salon when you started? If you\u2019re like a lot of groomers, you did a lot of grassroots marketing. Maybe you attended local networking events or introduced yourself around at local dog parks and veterinarians. You might sponsor a booth at a local event or buy ads online. <\/span><span><br>\n<\/span><span><br>\n<\/span><span>Of course, no matter how much outreach you do, you still need to get your online presence in order. Your website, Google Listing, reviews, and social media are the foundation for looking like a credible business. <\/span><span><br>\n<\/span><\/p>\n<p><img decoding=\"async\" width=\"600\" height=\"338\" src=\"https:\/\/www.daysmart.com\/pet\/wp-content\/uploads\/sites\/4\/2023\/09\/websitemisty_2023-09-20-15-01-39.jpg\" class=\"attachment-large size-large\" alt=\"Grooming Websites\" loading=\"lazy\" \/><\/p>\n<p><span>Misty Gieczys of Designer Paws Salon with two Ohio locations says reviews are essential. If 84% of people trust online reviews as much as those from people they know, then you\u2019ll want to have a <\/span><a href=\"https:\/\/www.123petsoftware.com\/loyal-customers\/\"><span>process<\/span><\/a><span> for getting those reviews. <\/span><\/p>\n<p><span>She uses reputation management software to automate reviews. Within 30 minutes of a groom, the client receives a message asking <img decoding=\"async\" width=\"379\" height=\"500\" src=\"https:\/\/www.daysmart.com\/pet\/wp-content\/uploads\/sites\/4\/2023\/09\/rep-man-small.png\" class=\"attachment-large size-large\" alt=\"reputation management\" loading=\"lazy\" \/>if they\u2019d like to leave a review. If it\u2019s a 5-star review, then she asks if they\u2019ll share it with Google. <\/span><span><br>\n<\/span><\/p>\n<p><span><br>\n<\/span><span>It\u2019s a lot of work just to get your name out there and bring in those first customers. Yet, if you focus on great customer service, you\u2019ll build brand loyalty.<\/span><\/p>\n<p><span>You can also offer referral incentives to your favorite customers to encourage them to recommend you to their friends and family. Whether it\u2019s a $5 off coupon or an extra treatment as a thank you, you can delight your customers and have them spread the word for you. <\/span><span><br>\n<\/span><span><br>\n<\/span><span>Another way to encourage brand loyalty is to encourage booking the next appointment at check out. Krystall Purchell of <\/span><a href=\"https:\/\/www.123petsoftware.com\/dog-grooming-van\/\"><span>Pooch Paws to Go<\/span><\/a><span> in Rockland, MA says, her clients are on 4-6 week cycles. Because she\u2019s a mobile grooming service, she groups her appointments by geographic area to save time and gas. She says, \u201cI pre-book my appointments six months out.\u201d <\/span><\/p>\n\n\n<h2><strong>Your Brand of One<\/strong><\/h2>\n<p><span>As you can see, developing a brand is much more than a pretty logo. It impacts every aspect of your business and even can even extend to the way you groom a dog. The more intentional you are about brand building, the better. Ask yourself what you\u2019d like your business to look like in a year or three and start working toward that. What do you want to be known for? <\/span><\/p>\n<p><span>Krystall Purcell no longer takes one-off clients or snowbirds. \u201cThey don\u2019t pay my bills.\u201d <\/span><\/p>\n<p><span>Misty <\/span><span>Gieczys doesn\u2019t offer <\/span><a href=\"https:\/\/www.123petsoftware.com\/loyal-customers\/\"><span>discount cards<\/span><\/a><span>, \u201cWe\u2019re not about giving discounts. We don\u2019t give multiple dog discounts. We\u2019ve found that people then expect discounts.\u201d She maintains brand recognition by being active in her community. She\u2019s also developed a reputation for hand scissoring which is another aspect of brand building \u2013 developing a specialty. <\/span><\/p>\n<p><img decoding=\"async\" width=\"600\" height=\"475\" src=\"https:\/\/www.daysmart.com\/pet\/wp-content\/uploads\/sites\/4\/2023\/09\/branding1.jpg\" class=\"attachment-large size-large\" alt=\"brand of one\" loading=\"lazy\" \/><\/p>\n<p><span>When you\u2019re starting out, you\u2019re focused on building relationships with your early customers. As you grow, it makes sense to be more intentional about your business. You can think through those questions of what you want you want to be known for and how you want your customers to feel. <\/span><\/p>\n<p><span>Out of that work, comes what designers call your \u201cvisual identity.\u201d That\u2019s a fancy way of saying logos, headers, colors, and other visual representations of your brand. <\/span><\/p>\n<p><span>However, strong brands go deeper than that and is the thread that connects your operations with customer service, and yes, the actual grooming. This builds trust, <\/span><\/p>\n<p><span>enhances your customer\u2019s brand loyalty and keeps them coming back. <\/span><\/p>\n<p><span>If you\u2019d like to see how our software can help your pet grooming business grow, then contact us here. <\/span><\/p>\n<h2><img decoding=\"async\" width=\"600\" height=\"538\" src=\"https:\/\/www.daysmart.com\/pet\/wp-content\/uploads\/sites\/4\/2023\/09\/visits-pet.jpg\" class=\"attachment-large size-large\" alt=\"Loyalty Survey\" loading=\"lazy\" \/><\/h2>\n<h2 class=\"vc_custom_heading\"><strong>Customer Loyalty is the Lifeblood of Small Business.<\/strong><\/h2>\n<div class=\"vc_empty_space\"><\/div>\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<p>Through thick and thin, small business relies on repeat customers for economic sustainability and forecasting. Understanding the \u201cwhat, why, and how\u201d of these personal relationships is essential to keeping every small business growing \u2013 especially now. Naturally, every pet groomer, kennel, or dog daycare facility wants to be their client\u2019s \u201cgo-to place\u201d.<\/p>\n<div class=\"page\" title=\"Page 2\">\n<div class=\"section\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Amidst the COVID-19 crisis, small businesses and their loyal customers have had to weather harsh changes. As small businesses reopen their doors, it will be important to reengage their customer bases to grow and get back on their feet.<\/p>\n<p>In February 2020, prior to the escalation of COVID-19 in the United States, DaySmart Software (makers of Daysmart Pet) conducted a <a href=\"https:\/\/www.123petsoftware.com\/loyalty-2020\/\">survey of 2,000 U.S. consumers<\/a> who have visited pet services businesses (pet groomers, kennels, daycares) in the last year to better understand what they prioritize when finding their go-to professional service providers.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div aria-hidden=\"true\" class=\"wp-block-spacer\"><div class=\"d-none d-lg-block\" style=\"height:35px\"><\/div><div class=\"d-lg-none\" style=\"height:17.5px\"><\/div><\/div>\n\n<div class=\"blog-single__related_posts post-tiles_three-columns  align wp-block-acf-related-posts\" id=\"related-posts-block_abb0861afae1c31daddd6d6073e09b5a\">\n\t<h2 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optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>DaySmart | Why Brand Loyalty Is So Important for Dog Groomers<\/title>\n<meta name=\"description\" content=\"Thousands of pet pros use DaySmart Pet grooming &amp; boarding software to manage appointments, schedule staff, &amp; so much more. Try DaySmart Pet free for\u2026\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.daysmart.com\/pet\/blog\/brand-loyalty\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why Brand Loyalty Is So Important for Dog Groomers\" \/>\n<meta property=\"og:description\" content=\"Thousands of pet pros use DaySmart Pet grooming &amp; boarding software to manage appointments, schedule staff, &amp; so much more. 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