{"id":296,"date":"2022-06-30T00:00:00","date_gmt":"2022-06-30T00:00:00","guid":{"rendered":"https:\/\/www.daysmart.com\/appointments\/blog\/enterprise-scheduling-software-why-its-not-just-scheduling\/"},"modified":"2024-12-27T22:16:26","modified_gmt":"2024-12-27T22:16:26","slug":"enterprise-scheduling-software-why-its-not-just-scheduling","status":"publish","type":"post","link":"https:\/\/www.daysmart.com\/appointments\/blog\/enterprise-scheduling-software-why-its-not-just-scheduling\/","title":{"rendered":"Enterprise Scheduling Software: Why It\u2019s Not \u201cJust Scheduling\u201d"},"content":{"rendered":"
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Every day, across the world, meetings focused on enterprise business growth and productivity are taking place. During these discussions \u2014 held in boardrooms, ballrooms, and the local drip and sip \u2014 the nitty-gritty details of organizations\u2019 operational efficiencies are being dissected.<\/strong><\/p>\n\n\n\n

Why aren\u2019t we managing staff time better? What\u2019s the best way to leverage automation? And how do we build the bottom line by bringing in new customers, and retaining the ones we already have?<\/p>\n\n\n\n

Suddenly, someone pipes up and asks, \u201cWell, when are we going to offer our customers online scheduling?\u201d<\/p>\n\n\n\n

Silence. The IT guy and the Marketing gal look at each other and shrug, with a slight look of \u201cAin\u2019t my thing.\u201d<\/p>\n\n\n\n

And the build it vs. buy it saga begins.<\/p>\n\n\n\n

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WHY THE \u201cBUILD IT AND THEY WILL COME\u201d MENTALITY DOESN\u2019T ALWAYS WORK<\/strong><\/h5>\n\n\n\n

There\u2019s no denying it. Online appointment scheduling<\/a> is increasing in popularity. At this point, most of us have made some type of appointment online, whether it\u2019s a haircut, massage therapy session, or tire change. A recent report<\/a><\/strong> shows that 51% of American consumers prefer to shop online, from clothing to travel planning. It makes sense that they\u2019d also want to book their appointments via the web as well, and savvy companies are keeping up with this change in customer experience.<\/p>\n\n\n\n

What many enterprises do not realize as they delve into discussions about adopting an online scheduler is that scheduling is inherently complex. It\u2019s a key factor that doesn\u2019t always come into play as larger organizations grapple with whether they should build or buy their own solutions. After all, their teams are resourceful. They understand technology. Their staff may have even built other in-house legacy apps. Scheduling? Pffffft. It\u2019s just scheduling. How hard could it be?<\/p>\n\n\n\n

Two years and hundreds of thousands of work hours down the drain later, my team gets the call and listens patiently to the struggles: \u201cWe have Outlook, but our customer base is using Google Calendar. We need something that is the best of both of those worlds.\u201d Or, \u201cWe need to integrate an API so our other systems and vendors can exchange data.\u201d Or, \u201cWe ran into an issue with one-time schedule exceptions\/skills-based routing\/recurring appointments\/multiple resources being scheduled at one time\/mobile responsiveness.\u201d<\/p>\n\n\n\n

Thus begins the search for a viable SaaS scheduling solution.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
WHY CUSTOMIZING ENTERPRISE SOFTWARE INCLUDES A LEARNING CURVE<\/strong><\/h5>\n\n\n\n

The process of getting an enterprise up and running with a viable scheduling software solution is a learning one, for both the customer and the software vendor. The path to success can be full of potholes, curves, wrong turns, and eventual dead-ends if not approached carefully. The initial consultation sessions, project management, and change-management efforts are crucial to successful implementation.<\/p>\n\n\n\n

From my point of view as a SaaS provider<\/a>, I feel a great deal of responsibility. My team must provide a reliable service that meets the SLAs of growing enterprises, including solid support systems, security, and scalable platforms. The pressure is on to think large and always seek ways to scale. Thorough research and an understanding of the customers\u2019 business requirements and current processes are not \u201cnice to have,\u201d they\u2019re deal-breakers.<\/p>\n\n\n\n

Some organizations make it easy: they come to the table with clear objectives, detailed requirements, documented use cases, and perhaps even some mockups in the hand of what they are looking for in a solution. Others grapple with assumptions about what a scheduling software solution<\/a> does, unknown variables, lack of business requirements, and no clear project owner. Though we of course love the former type of client, my team is dedicated to working with both fully and lesser-prepared enterprises, and we do everything in our power to avoid communication blunders that result in implementations never getting off the ground.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
WHY SCHEDULING SUCCESS FOR ENTERPRISES IS NOT AN OVERNIGHT PROCESS<\/strong><\/h5>\n\n\n\n

One of the first questions my team gets asked during the planning phase is, \u201cSo when will it be ready?\u201d It\u2019s a valid concern, and one requires a good deal of managed expectations.<\/p>\n\n\n\n

Gone are the days when the \u201ctypical implementation\u201d of a scheduling solution is up and running in days, a month, or even several months at the enterprise level. That\u2019s because enterprises demand scheduling systems that can enforce structure, adhere to rules, scale, and be highly configurable and available (API\u2019s<\/a>, web services). And these aren\u2019t built overnight.<\/p>\n\n\n\n

For example, at AppointmentPlus, we engage in a six-step, consultative implementation process to ensure the scheduling success of our clients. It includes:<\/p>\n\n\n\n

STEP 1: We Consult<\/strong> \u2014 In this first phase, we consult with the enterprise to assess the current scheduling process, address challenges, and define and refine specific business needs.<\/p>\n\n\n\n

STEP 2: We Design<\/strong> \u2014 During the design phase, our Professional Services team works with the enterprise team to design a seamless scheduling system that meets the business\u2019 unique requirements.<\/p>\n\n\n\n

STEP 3: We Build<\/strong> \u2014 Our engineers build a customized solution, following a collaborative project management process.<\/p>\n\n\n\n

STEP 4: We Train<\/strong> \u2014 To ensure a successful implementation and long-term success, our Professional Services team trains an organization\u2019s staff members across all locations to use the new scheduling software.<\/p>\n\n\n\n

STEP 5: We Deploy<\/strong> \u2014 Once the enterprise scheduling system is configured and staff members are trained, we deploy the application in a live environment.<\/p>\n\n\n\n

STEP 6: We Support<\/strong> \u2014 A dedicated Account Manager and Client Success Team is on tap to provide the enterprise with quick answers and support future business growth.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
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Every day, across the world, meetings focused on enterprise business growth and productivity are taking place. 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